AT&T Case Study


Name:
  Sean deBardelaben, JIRA / FishEye / Crucible Engineering Tools Administrator
Company:  AT&T
Website: http://www.att.com/
Industry: Telecommunications
Location: Global headquarters in Dallas, Texas, USA.
Employees: 256,210 employees worldwide
Background: AT&T is a leading U.S. provider of local and long distance network, voice, data, and IP solutions to customers worldwide. AT&T Wi-Fi is based in Austin, Texas, USA, with less than 1,000 employees.
AT&T

 

Company

AT&T is bringing it all together for its customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multinational businesses. For more than a century, AT&T has consistently provided innovative products and services by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

AT&T is recognized as one of the leading worldwide providers of IP-based communications services to businesses. The company has the nation’s fastest mobile broadband network and the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries; the largest Wi-Fi- network in the United States based on branded and operated hotspots.

AT&T Wi-Fi  delivers Wi-Fi to retail, hospitality, and healthcare customers.

AT&T

Project

TM Software has successfully developed a solution built around Tempo, which supplements the work requests and services of the JIRA system from Atlassian. The main advantages of Tempo involve the simplification of administration of accounts and time registration, typically resulting in greater efficiency for businesses. Tempo also provides a good overview of the time registration, project management data, and invoice issues with an intuitive graphic interface.

Challenge

AT&T needed a product that would provide us with more effective perspectives on time, project management, and invoice issues, and that was easier to use than our previous approach.

“Nobody likes to enter time! To help our organization get better insight into where we are in our delivery process, having up-to-date information about where resources are spending their time is important. Getting our engineers to enter their time helps us in this endeavor.”

Sean deBardelaben, JIRA / FishEye / Crucible Engineering Tools Administrator

Solution

Tempo’s solution, which relies heavily on TM Software’s innovations, supplements the work requests and service system from Atlassian’s JIRA. We do a significant amount of reporting out of Tempo. The Tempo time registration system facilitates the organization of issues related to billing and time reporting, and can lead to considerable improvements in organizational efficiency. Tempo provides managers and employees with more effective perspectives on time, project management, and invoice issues.

Benefits

Why Tempo? Nobody likes to enter time! To help our organization get better insight into where we are in our delivery process, having up-to-date information about where resources are spending their time is important. Getting our engineers to enter their time helps us in this endeavor. Our users believe the timesheet view is much easier to use than the standard JIRA views. On the whole, Tempo is very stable and much faster than our previous approach. The product is a very good investment.

Give Tempo a Go

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